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IT Support

The majority of businesses these days operate using computer technology. However, maintenance, upkeep, and support of these IT services can be costly, especially for small to medium-sized businesses. Many businesses are choosing to outsource their IT Support services to reduce costs and increase efficiency and productivity. JKS offers IT Support services to allow you to focus entirely on your principal business.

Outsourcing your IT Support services provides many advantages, such as:

  • Cost Savings: Having a dedicated IT department requires multiple professional IT staff and can be costly. Associated costs include: facility space to house an IT department, salaries for staff, benefits, and additional management for the department. Our services provide these IT services at a much lower cost to you.
  • 24/7/365 Support: Because businesses have employees and clients across all time zones, the traditional 9 to 5 hours rarely apply any more. Our IT Support services are available to your company 24 hours a day, 7 days a week, all year long for a much lower cost than keeping staff on hand to provide this level of support. Our support staff answers questions quickly and efficiently to keep your systems up and running.
  • Advanced Technology: Implementing new technology and the latest innovations is difficult for some companies without a dedicated IT staff. Our staff is certified and well versed on new technology and continuously improves that knowledge through training and education programs. We can assist you in maintaining the newest technology to give you a competitive edge in the market, while allowing you to remain focused on your business. Productivity greatly increases when employees do not need to worry about the technological tools they use.
  • Proactive support & maintenance: We can prevent downtime before it happens by providing support and continued maintenance to your employees and IT systems. We keep your IT systems running smoothly to ensure you experience no downtime from issues.
  • Remote monitoring: We can remotely monitor your systems to ensure they are always running at their peak. We are able to view your screen to provide assistance with any questions or troubleshooting you have.

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Cost Reduction and Increased Productivity

Additional benefits to outsourcing your IT Support services include:

  • IT Asset Management & inventory control: We provide IT Asset Management and inventory control services. We identify, audit, and maintain workstations, printers, routers, and servers as well as maintain detailed information regarding all your hardware and software.
  • Automatic software, patch, hot fix, & update deployment: We can install new software or push out any required patches or updates to your systems without interruption to you automatically. This increases productivity by allowing your employees to continue working without the need to worry about downtime for updates, etc.
  • Storage, backup, & disaster recovery: We provide cloud storage, backup, and disaster recovery to ensure the security of your data and systems.
  • Tighter IT security & compliance: We can ensure your networking and computer systems are highly secure by implementing firewalls and other security protocols. Many businesses now conduct transactions through the internet, increasing the need to keep customer and company data secure. We will consult with you to determine your security needs and assist you in choosing the best options for your company.