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JKS Collaboration – Cisco Unified Contact Center Express 11.0

Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments. You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition

6000 (BE6000), and Cisco Business Edition 7000 (BE7000).

Integrated service-creation environments 

  • Workforce optimization
  • Quality management
  • Advanced workforce management
  • Multichannel Options
  • Email
  • Outbound dialing
  • Social media customer care
  •  Video customer care

Product Functions and System Capabilities

  • Routing capabilities
  •   Next-generation reporting
  • Open systems
  •   Redundant high availability
  • Appliance model
  • Scalability
  • Security
  • IPv6
  • Simplified deployment
  • Virtualization

 

For more information, contact us at

collaboration@jks-systems.com / 860-436-4664

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